FLOAT DADDY FAQ
Got a question?
We have a few answers that might help. Here are a few questions that we've received from our customers, that might answer some of yours.
WHERE DO YOU MAKE YOUR MATS?
ANSWER: Our FloatDaddy mats are American-made right here in Lenexa, KS, a suburb of Kansas City. Every mat is made of high-density, smooth touch polyethylene foam. We deliver our products directly out of our Lenexa fabrication facility.
HOW LONG DOES IT TAKE TO DELIVER MY MAT?
ANSWER: We try our very best to get your FloatDaddy mat on a truck the next business day from your order. In rare cases, it takes a couple days to get a truck scheduled. Your lake mat is delivered directly from our Lenexa, KS facility to save time. Normal transit times are 5-7 business days. Rural, remote or east/west coast locations may take a little bit longer...up to 10 days. Unfortunately, due to the size of this product, there is no way to expedite delivery.
DO YOU DELIVER DIRECTLY TO MY HOME, OR BUSINESS?
ANSWER: Your FloatDaddy mat is delivered directly to your home, or business. Due to the size and cost of your purchase, we require a signature for a deliveries. Your driver will contact you about setting up a time to meet you for your delivery.
PRO TIP: To get your mat quicker, have it delivered to your place of business. Then, you don't have to schedule a time to meet the driver for your delivery. (Just make sure you have a larger car/van/truck to take it home in.
WHO DELIVERS MY MAT TO MY HOME, OR WORK?
ANSWER: Due to the size of our product, we use larger truck delivery companies (LTL carriers) such as Central Transport, LME, Beaver Express, Price and Forward Air. These larger trucks can usually get to your home, or business address, unless it is on a remote road that doesn't allow for the truck to enter or exit safely. In this case, your driver will contact you about meeting him at the nearest safe road for the dropoff.
CAN I TRACK MY DELIVERY?
ANSWER: We will forward tracking and contact information for your carrier, the day after it leave our Lenexa, KS location. We encourage customers to track their shipment and coordinate their residential delivery appointment, as soon as the shipment reaches the carrier’s destination facility.
REMEMBER: Delivering your mat to your workplace doesn't require an appointment, if someone is there to sign for it. Once your shipment is picked-up by the carrier, changes to the delivery can be difficult, and may incur additional expense.
WHAT IF I FIND A DAMAGE TO MY MAT, UPON DELIVERY?
ANSWER: We try to make sure that every FloatDaddy mat leaves our facility in perfect shape. Every mat is sealed inside a plastic bag that is packages in a sturdy corrugate box. It's possible that boxes can get punctured on long shipments. We recommend that you inspect your FloatDaddy upon arrival, before the driver departs. Any damage to the packing or product must be noted on the delivery receipt with the driver before they depart.
HOW DO I ATTACH MY FLOATDADDY TO A DOCK OR BOAT?
ANSWER: Every FloatDaddy comes with a bungee with two carabiner clasps. You'll find a D-ring on both sides of the mat for attaching to docks, buoys or boats. Make sure to use the provided bungee, instead of a rope. A rope doesn't flex enough when kids are jumping on the mat, and may rip the mat around the D-ring. Avoid towing the mat behind the boat, this too may rip the D-ring from the mat.
HOW DO I STORE MY FLOATDADDY WHEN NOT IN USE?
ANSWER: To store your FloatDaddy, it is best to start rolling from the end without the D-ring, to avoid denting the foam with the hardware. As you roll the mat, keep your knee against it to keep it from unraveling. Once fully rolled, use the two provided velcro straps to wrap around both ends of the mat, for easier transport. If you choose to leave the mat in the water for multiple days, it may absorb some water, and possibly fade due to long term sun exposure, but it will still perform well.
ARE YOU MATS REALLY REINFORCED?
ANSWER: Every FloatDaddy has a reinforcement poly layer that is merged with the foam layers as it is heat-laminated, to create a solid bond. This extra layer is one of the many things that sets FloatDaddy apart from other mats. It adds noticeable strength and durability to our mat, and helps protect against punctures and tears in the foam.
IS FLOATDADDY BLUE FOAM FADE RESISTANT?
ANSWER: Constant exposure to UV rays can cause fading to any foam. Some foam colors are more susceptible to fading to others. Reds, oranges, yellows and purples are the most likely to fade the quickest, when exposed to extended hours of sunlight. Blue is the least affected color to UV rays. That is why FloatDaddy chooses blues only in our mat designs. Our durable blue foam should hold up to the extended hours of fun that you'll be having on our mats, season after season.
IS YOUR FOAM COARSE OR SOFT?
ANSWER: A lot of our 2-ply competitors use a denser, coarser foam mat, to achieve buoyancy. But this foam can be very rough on skin and swimsuits. FloatDaddy chooses to use a soft touch foam instead. We achieve a far superior buoyancy by designing our mats with 3 layers of this softer foam. So climb on and have fun!
IS THE MAT HEAVY, OR HARD TO CARRY?
ANSWER: When rolled up, the mat 24" X 72", and is less than 50 lbs. It is easy to carry with two people, and is possible for one adult to carry on his/her shoulder. It is recommended not to carry the rolled mat by the D-ring, as it could begin to loosen with time.
DO YOU STILL SELL YOUR 2-PLY MATS?
ANSWER: We started our business selling both mats. But as people started trying our 3-Ply Super Islands, they could tell the difference that the third layer makes. It makes our FloatDaddy mats so much more buoyant and sturdy...and more FUN! Our 3-Ply Super Islands have become extremely popular after being named the #1 Floating Mat in the country by TheZ8.com, earlier this year. So, we have temporarily ceased the production of our 2-Ply Island mats, in order to keep up with our customers' demand for our Super Islands.
ARE YOU FLOATDADDY GUYS LAKE RATS, TOO?
ANSWER: You know it!!! FloatDaddy was founded by two dads in Olathe, Kansas, who both love spending time at the lake with family and friends. During the summer, we are always on the water, boating, fishing or floating. Our favorite memories all happen on the water.
Let us know if you have any other questions.